This Privacy Policy describes how Mortgages with Jelly (“we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when individuals visit our website, use our services, submit inquiries, apply for mortgage-related products, or otherwise interact with us.
By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, subject to applicable laws.
Scope of This Policy
This Privacy Policy applies to personal information collected through our website, online forms, email communications, telephone conversations, consultations, mortgage applications, social media interactions, and other services provided by Mortgages with Jelly.
Information We Collect
We may collect personal information that you voluntarily provide, including:
Full name;
Email address;
Telephone number;
Residential address;
Date of birth;
Employment and income information;
Financial information;
Credit-related information;
Property information;
Mortgage preferences and requirements;
Government-issued identification information where required;
Any other information submitted during consultations or mortgage application processes.
We may also collect technical information automatically through our website, including:
IP address;
Browser type and version;
Device information;
Operating system;
Website usage data;
Referral sources;
Pages visited and interactions with website content.
How We Use Personal Information
We may use personal information to:
Provide mortgage brokerage and related services;
Assess mortgage needs and eligibility;
Facilitate mortgage applications and pre-qualification requests;
Communicate with clients and prospective clients;
Respond to inquiries and requests;
Verify identity and information provided;
Connect clients with lenders, financial institutions, insurers, and service providers;
Comply with legal and regulatory obligations;
Maintain records and documentation;
Improve our website, services, and customer experience;
Detect, investigate, and prevent fraud, unauthorized activity, or security incidents.
Consent
Where required by applicable law, we collect, use, and disclose personal information with your consent.
Consent may be provided expressly, electronically, verbally, in writing, or may be implied where permitted by law and appropriate to the circumstances.
You may withdraw consent at any time, subject to legal, contractual, and regulatory restrictions. Withdrawal of consent may limit our ability to provide certain services.
Disclosure of Personal Information
We may disclose personal information to:
Mortgage lenders and prospective lenders;
Banks and financial institutions;
Mortgage insurers;
Credit reporting agencies;
Identity verification providers;
Professional advisors, including legal, accounting, and compliance professionals;
Technology service providers and vendors supporting our operations;
Regulatory authorities, government agencies, courts, or law enforcement where required by law;
Business partners involved in delivering requested services.
We do not sell personal information to third parties.
Credit and Financial Information
Where authorized by you and permitted by law, we may obtain, review, use, and share credit-related information for the purpose of assessing mortgage eligibility, identifying suitable lending options, and supporting mortgage application processes.
Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, measure website performance, understand user behavior, and enhance the user experience.
Users may adjust browser settings to refuse or limit cookies; however, certain website features may not function properly as a result.
Analytics and Third-Party Technologies
We may use third-party analytics, advertising, customer relationship management, communication, and website hosting providers to support our operations.
These providers may collect information in accordance with their own privacy policies and applicable legal requirements.
Data Security
We maintain administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
While we strive to protect personal information using commercially reasonable security measures, no method of transmission or storage can be guaranteed to be completely secure.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records.
When personal information is no longer required, it is securely deleted, anonymized, or destroyed in accordance with applicable policies and legal requirements.
Cross-Border Processing
Personal information may be processed, stored, or accessed in jurisdictions outside your province, territory, or country of residence.
Where such transfers occur, personal information may become subject to the laws of those jurisdictions.
Your Privacy Rights
Subject to applicable law, individuals may have the right to:
Request access to personal information;
Request correction of inaccurate or incomplete information;
Withdraw consent where applicable;
Request information regarding the use and disclosure of personal information;
Request deletion of personal information where legally permitted.
Requests may be subject to identity verification and applicable legal limitations.
Children’s Privacy
Our services are intended for adults seeking mortgage-related services. We do not knowingly collect personal information from children or individuals who have not reached the age of majority in their jurisdiction.
Third-Party Websites
Our website may contain links to third-party websites, services, or resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. Users should review the privacy policies of those websites independently.
Legal Compliance
We may collect, use, retain, and disclose personal information where required or permitted by applicable laws, regulations, court orders, governmental requests, licensing requirements, anti-money laundering obligations, fraud prevention requirements, and other legal obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technologies, or services.
The updated version will become effective when posted on our website unless otherwise required by law.
Contact Information
Questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices may be directed to Mortgages with Jelly using the contact information published on the official website.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.